FAQ's
Abourt Covid-19
Why does Shipping take so long?
Who is required to pay for return shipping costs?
General Questions
How much time do I have for returns or refunds
Who is required to pay for return shipping costs?
Can I return an item?
Except customized, consumable items, digital products, and groceries, we usually offer returns or refunds.
How can I return an item?
Follow these 3 steps:
-
To return an item, please contact us before and provide us with some information about the issue. -
We'll check the informations, and up on approval, we'll send you a Return Merchandise Number (RMN). -
After receiving of the RMN, return the product with its original packing and the receipt or proof of purchase and the RMN number, to the address you will receive from us.
About shipping
Why does Shipping take so long?
Who is required to pay for return shipping costs?
ABOUT RETURNS & REFUNDS
How much time do I have for returns or refunds
Who is required to pay for return shipping costs?
Can I return an item?
Except customized, consumable items, digital products, and groceries, we usually offer returns or refunds.
How can I return an item?
Follow these 3 steps:
-
To return an item, please contact us before and provide us with some information about the issue. -
We'll check the informations, and up on approval, we'll send you a Return Merchandise Number (RMN). -
After receiving of the RMN, return the product with its original packing and the receipt or proof of purchase and the RMN number, to the address you will receive from us.
ABOUT CUSTOMS & IMPORT TAXES
How much time do I have for returns or refunds
Who is required to pay for return shipping costs?
Can I return an item?
Except customized, consumable items, digital products, and groceries, we usually offer returns or refunds.
How can I return an item?
Follow these 3 steps:
-
To return an item, please contact us before and provide us with some information about the issue. -
We'll check the informations, and up on approval, we'll send you a Return Merchandise Number (RMN). -
After receiving of the RMN, return the product with its original packing and the receipt or proof of purchase and the RMN number, to the address you will receive from us.