FAQ's

Abourt Covid-19

Quem pode fazer os cursos?


Todos! Nossos cursos visam à democratização da educação e da ciência. Sendo assim, todos são bem vindos!




Sou estudante acadêmico: estes cursos servem para mim?


Sim! Estes cursos são muito recomendados para quem é das áreas: - Biologia - Veterinária - Engenharia ambiental - Oceanografia - Qualquer outra área conectada à ambiental Além disso, você poderá usar os certificados para comprovar horas complementares e também como provar sua capacitação na área.




Sou estudante do Ensino Médio: estes cursos são recomendados para mim?


Sim! Nossos cursos visam a democratização das ciências marinhas!Alunos do ensino médio são muito bem vindos! Aqui você terá acesso ao conteúdos similares aos dos cursos de Graduação em Biologia. Os conteúdos aqui abordados também são muito frequentes em provas do Enem e em vestibulares.




Quanto tempo duram os cursos?


A carga horária total é de 12h. Ao final você receberá seu certificado pela própria plataforma. Você pode fazer no seu tempo, sem pressa! Seu acesso tem a validade de 1 ano a partir da compra.




Sou estudante de outra área: estes cursos servem para mim?


Sim! Nossos cursos visam a democratização das ciências marinhas! Estes cursos são muito recomendados para qualquer pessoa que tenha interesse na área ambiental marinha.




Estes cursos possuem certificados válidos?


Sim! Os cursos oferecem um certificado de conclusão de 12h, emitido automaticamente pela própria plataforma EaD, assinado pelo Prof. Dr. Douglas Peiró, Diretor Geral do Instituto de Biologia Marinha Bióicos. Além disso, você poderá usar os certificados para comprovar horas complementares e também como provar sua capacitação na área.





General Questions

How do I place an order?


Its very easy, just follow these simple steps:

  • Go to the Shop page above, where you will find all Products sorted by categories.
  • Click to the products itself, and read the description.
  • Select the quantity wanted, and ad to your basket (you can find the basket on top of every page).
  • On your basket go to checkout and follow the payment instructions.




What Payment Options do I have?


  • We offer PayPal payment options, where you can also use it for Credit Card payments.
  • We also partnered with Stripe for secure and encrypted Credit Card payments.
  • More payment options are coming soon.




Are my personal data safe?


The privacy of our customers is very important for us! We don't share customers informations to third parties, except for shipping informations with some manufacturers and shipping providers. Payment informations will never being shared to others, excepts for processing directly with payment providers, like PayPal or other official credit card payment providers. For more informations about our privacy regulations, see our Privacy Policy.





About shipping

Why does Shipping take so long?


Since some of our products are coming directly from all over the world, the shipping time may vary significantly depending of the item and the location of the individual manufacturer. Please read therefore carefully the shipping informations of each desired product!




Who is required to pay for return shipping costs?


Customers are required to pay all related return shipping costs. The refund will be processed after we've receive and checked the items. Klick to this Link for more informations about our return and refunds regulations.





ABOUT RETURNS & REFUNDS

How much time do I have for returns or refunds


The time to request a return or refund, is to a maximum of 14-30 days after arrival date, depending of the purchased product. See the returns & refunds info section, of the specific product. Klick to this Link for more informations about our return and refunds regulations.




Who is required to pay for return shipping costs?


Customers are required to pay all related return shipping costs. The refund will be processed after we've receive and checked the items. Klick to this Link for more informations about our return and refunds regulations.




Can I return an item?


Except customized, consumable items, digital products, and groceries, we usually offer returns or refunds.




How can I return an item?


Follow these 3 steps:

  1. To return an item, please contact us before and provide us with some information about the issue.
  2. We'll check the informations, and up on approval, we'll send you a Return Merchandise Number (RMN).
  3. After receiving of the RMN, return the product with its original packing and the receipt or proof of purchase and the RMN number, to the address you will receive from us.
For more detailed informations, pleaser read our Return and Refund Policy on our Legal Terms page.





ABOUT CUSTOMS & IMPORT TAXES

Who pays for customs & import tax fees?


We usually pay for customs & import tax fees in advance. Unfortunately this is not possible on every single item coming from abroad. In those cases, where we will not be able to pay for the customs and import taxes in advance, the fees are already subtracted from our product price tag. In this case the customer pays for those taxes upon arrival of the product, directly with their local customs. See next question, to find out for wich items this may apply.




Feel free to ask if you have more quest





For which items do I have to pay customs or import tax fees?


Depending on your personal or regional duty free allowance, Customs and Import Tax Fees, may apply for some products upon receiving or not. This is since some of our products will be shipped directly from our manufacturer all over the world. Usually there are some free allowances to Customs and Import Tax duties in most countries. To find out if this applies to you, for your country or state, contact your local customs office. Please check the notes on each product info section, since we will state where customs and import taxes may apply, upon arrival of the product. In those cases, where we will not be able to pay for the customs and import taxes in advance, the fees are already subtracted from our product price tag. In this case the customer pays for those taxes upon arrival of the product, directly with their local customs.





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