FAQ's

Abourt Covid-19

Why does Shipping take so long?


Since some of our products are coming directly from all over the world, the shipping time may vary significantly depending of the item and the location of the individual manufacturer. Please read therefore carefully the shipping informations of each desired product!




Who is required to pay for return shipping costs?


Customers are required to pay all related return shipping costs. The refund will be processed after we've receive and checked the items. Klick to this Link for more informations about our return and refunds regulations.





General Questions

How much time do I have for returns or refunds


The time to request a return or refund, is to a maximum of 14-30 days after arrival date, depending of the purchased product. See the returns & refunds info section, of the specific product. Klick to this Link for more informations about our return and refunds regulations.




Who is required to pay for return shipping costs?


Customers are required to pay all related return shipping costs. The refund will be processed after we've receive and checked the items. Klick to this Link for more informations about our return and refunds regulations.




Can I return an item?


Except customized, consumable items, digital products, and groceries, we usually offer returns or refunds.




How can I return an item?


Follow these 3 steps:

  1. To return an item, please contact us before and provide us with some information about the issue.
  2. We'll check the informations, and up on approval, we'll send you a Return Merchandise Number (RMN).
  3. After receiving of the RMN, return the product with its original packing and the receipt or proof of purchase and the RMN number, to the address you will receive from us.
For more detailed informations, pleaser read our Return and Refund Policy on our Legal Terms page.





About shipping

Why does Shipping take so long?


Since some of our products are coming directly from all over the world, the shipping time may vary significantly depending of the item and the location of the individual manufacturer. Please read therefore carefully the shipping informations of each desired product!




Who is required to pay for return shipping costs?


Customers are required to pay all related return shipping costs. The refund will be processed after we've receive and checked the items. Klick to this Link for more informations about our return and refunds regulations.





ABOUT RETURNS & REFUNDS

How much time do I have for returns or refunds


The time to request a return or refund, is to a maximum of 14-30 days after arrival date, depending of the purchased product. See the returns & refunds info section, of the specific product. Klick to this Link for more informations about our return and refunds regulations.




Who is required to pay for return shipping costs?


Customers are required to pay all related return shipping costs. The refund will be processed after we've receive and checked the items. Klick to this Link for more informations about our return and refunds regulations.




Can I return an item?


Except customized, consumable items, digital products, and groceries, we usually offer returns or refunds.




How can I return an item?


Follow these 3 steps:

  1. To return an item, please contact us before and provide us with some information about the issue.
  2. We'll check the informations, and up on approval, we'll send you a Return Merchandise Number (RMN).
  3. After receiving of the RMN, return the product with its original packing and the receipt or proof of purchase and the RMN number, to the address you will receive from us.
For more detailed informations, pleaser read our Return and Refund Policy on our Legal Terms page.





ABOUT CUSTOMS & IMPORT TAXES

How much time do I have for returns or refunds


The time to request a return or refund, is to a maximum of 14-30 days after arrival date, depending of the purchased product. See the returns & refunds info section, of the specific product. Klick to this Link for more informations about our return and refunds regulations.




Who is required to pay for return shipping costs?


Customers are required to pay all related return shipping costs. The refund will be processed after we've receive and checked the items. Klick to this Link for more informations about our return and refunds regulations.




Can I return an item?


Except customized, consumable items, digital products, and groceries, we usually offer returns or refunds.




How can I return an item?


Follow these 3 steps:

  1. To return an item, please contact us before and provide us with some information about the issue.
  2. We'll check the informations, and up on approval, we'll send you a Return Merchandise Number (RMN).
  3. After receiving of the RMN, return the product with its original packing and the receipt or proof of purchase and the RMN number, to the address you will receive from us.
For more detailed informations, pleaser read our Return and Refund Policy on our Legal Terms page.





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