FAQ's

Abourt Covid-19

Will my order still be shipped?


Definitely yes! Even there are some delays, you can be sure that your order will be shipped in any case.




Is there a major delay on all shippings?


In many cases not. In most the cases the orders arrived on time, even due to the actual shipping restrictions. This depends of many unpredictable circumstances, like:

  • Every country has different restrictions, about quarantine of freight, before delivery of the package can take place to the customers.
  • Where is the shipping comming from?
  • Where is the shipping going to?
  • Does the shipping have to cross borders?
In any case all our shippings are tracked, and you can check the tracking number provided to you.




Why may shipping take longer than usual?


Many of our products are coming directly from all over the world. And in many countries, there are quarantine of freight restrictions, before delivery of the package can take place to the customers. Additionally manufacturers have to comply with social distancing regulations, which additional delays production process. You can find where the item comes from, in our product information section, of most of our products.




How we deal with the COVID-19 pandemic


Our team is working from home, when ever possible. Wherever working from home is not possible, we practice social distancing. This is because the health of our employees and customers, is very important for us! We are in contact with our manufacturers, since processing & delivery times may be longer than usual, due to the actual COVID-19 situation. Anyway we do our best to deliver our products as fast as possible.





General Questions

How do I place an order?


Its very easy, just follow these simple steps:

  • Go to the Shop page above, where you will find all Products sorted by categories.
  • Click to the products itself, and read the description.
  • Select the quantity wanted, and ad to your basket (you can find the basket on top of every page).
  • On your basket go to checkout and follow the payment instructions.




What Payment Options do I have?


  • We offer PayPal payment options, where you can also use it for Credit Card payments.
  • We also partnered with Stripe for secure and encrypted Credit Card payments.
  • More payment options are coming soon.




Are my personal data safe?


The privacy of our customers is very important for us! We don't share customers informations to third parties, except for shipping informations with some manufacturers and shipping providers. Payment informations will never being shared to others, excepts for processing directly with payment providers, like PayPal or other official credit card payment providers. For more informations about our privacy regulations, see our Privacy Policy.





About shipping

Why does Shipping take so long?


Since some of our products are coming directly from all over the world, the shipping time may vary significantly depending of the item and the location of the individual manufacturer. Please read therefore carefully the shipping informations of each desired product!




Who is required to pay for return shipping costs?


Customers are required to pay all related return shipping costs. The refund will be processed after we've receive and checked the items. Klick to this Link for more informations about our return and refunds regulations.





ABOUT RETURNS & REFUNDS

Who pays for customs & import tax fees?


We usually pay for customs & import tax fees in advance. Unfortunately this is not possible on every single item coming from abroad. In those cases, where we will not be able to pay for the customs and import taxes in advance, the fees are already subtracted from our product price tag. In this case the customer pays for those taxes upon arrival of the product, directly with their local customs. See next question, to find out for wich items this may apply.




Feel free to ask if you have more quest





For which items do I have to pay customs or import tax fees?


Depending on your personal or regional duty free allowance, Customs and Import Tax Fees, may apply for some products upon receiving or not. This is since some of our products will be shipped directly from our manufacturer all over the world. Usually there are some free allowances to Customs and Import Tax duties in most countries. To find out if this applies to you, for your country or state, contact your local customs office. Please check the notes on each product info section, since we will state where customs and import taxes may apply, upon arrival of the product. In those cases, where we will not be able to pay for the customs and import taxes in advance, the fees are already subtracted from our product price tag. In this case the customer pays for those taxes upon arrival of the product, directly with their local customs.





ABOUT CUSTOMS & IMPORT TAXES

Who pays for customs & import tax fees?


We usually pay for customs & import tax fees in advance. Unfortunately this is not possible on every single item coming from abroad. In those cases, where we will not be able to pay for the customs and import taxes in advance, the fees are already subtracted from our product price tag. In this case the customer pays for those taxes upon arrival of the product, directly with their local customs. See next question, to find out for wich items this may apply.




Feel free to ask if you have more quest





For which items do I have to pay customs or import tax fees?


Depending on your personal or regional duty free allowance, Customs and Import Tax Fees, may apply for some products upon receiving or not. This is since some of our products will be shipped directly from our manufacturer all over the world. Usually there are some free allowances to Customs and Import Tax duties in most countries. To find out if this applies to you, for your country or state, contact your local customs office. Please check the notes on each product info section, since we will state where customs and import taxes may apply, upon arrival of the product. In those cases, where we will not be able to pay for the customs and import taxes in advance, the fees are already subtracted from our product price tag. In this case the customer pays for those taxes upon arrival of the product, directly with their local customs.





© 2018 by The Flyingbroker

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